Last Updated: October 1, 2026
This Refund Policy applies to subscriptions purchased for Social Media IQ, a product and service operated by BRIDGE IQ, LLC, a Nevada limited liability company (“BRIDGE IQ,” “Social Media IQ,” “we,” “us,” or “our”).
By purchasing a Social Media IQ subscription, you agree to this Refund Policy in addition to our Terms & Conditions and Payment Policy.
1. Subscription Charges
Social Media IQ is provided as a recurring subscription service.
Subscription charges are billed according to the plan and billing cycle selected at checkout. Your subscription automatically renews until canceled.
You are responsible for canceling your subscription before your next renewal date if you do not wish to be charged for another billing period.
2. Refund Eligibility
Subscription payments are generally non-refundable once a billing period has begun.
We may, however, issue a refund or billing adjustment when appropriate, including circumstances involving:
- A duplicate charge.
- An incorrect charge caused by a billing or technical error.
- A charge processed after a properly completed cancellation should have taken effect.
- Unauthorized use of a payment method, subject to reasonable verification.
- Other circumstances where BRIDGE IQ, LLC determines that a refund or adjustment is appropriate.
Refund requests are reviewed individually and are not automatically approved.
3. Subscription Cancellation
You may cancel your Social Media IQ subscription at any time.
Cancellation prevents future renewal charges. Unless otherwise stated during cancellation, your subscription may remain available through the end of the billing period for which you have already paid.
Canceling a subscription does not automatically generate a refund for the current or previous billing period.
4. Partial-Month Refunds
Social Media IQ does not generally provide prorated or partial-month refunds for unused time remaining in a subscription period.
If you cancel during a monthly billing period, you may continue to use the Service through the applicable paid subscription period, subject to these Terms and your account remaining in good standing.
5. Failure to Use the Service
Refunds are not ordinarily provided because a customer did not use the Service, did not connect an eligible social media account, or no longer requires the Service during a paid billing period.
Customers are responsible for ensuring that Social Media IQ meets their requirements before maintaining an ongoing subscription.
6. Third-Party Platform Changes
Certain Social Media IQ features depend on third-party platforms and APIs, including Facebook.
Temporary outages, delayed data, API interruptions, permission changes, or other issues originating from third-party platforms do not automatically qualify a subscription for a refund.
If a third-party change materially prevents Social Media IQ from providing a significant portion of the paid Service for an extended period, we may evaluate affected subscriptions and determine whether a credit, refund, or other adjustment is appropriate.
7. Service Problems
If you experience a technical problem with Social Media IQ, please contact us so we can investigate the issue.
We will make reasonable efforts to correct verified problems affecting the Service.
A technical issue does not automatically entitle an account to a refund, but we may provide an appropriate billing adjustment when circumstances warrant it.
8. Refund Requests
To request review of a charge, contact Social Media IQ at help@socialmediaiq.co.
Please include:
- The email address associated with your Social Media IQ account.
- The approximate date of the charge.
- The reason you are requesting a refund or billing adjustment.
For your security, do not send complete credit or debit card numbers by email.
We may request additional information reasonably necessary to locate the transaction, verify account ownership, and evaluate the request.
9. Approved Refunds
Approved refunds will generally be returned to the original payment method used for the transaction.
The time required for a refund to appear on your account may depend on the payment processor, card issuer, or financial institution.
Social Media IQ does not control processing times imposed by third-party financial institutions after a refund has been submitted.
10. Chargebacks and Payment Disputes
If you believe you were charged incorrectly, we encourage you to contact us first so we can investigate and attempt to resolve the issue.
Initiating a chargeback or payment dispute may result in suspension of the associated Social Media IQ subscription while the transaction is being investigated.
Nothing in this policy limits any rights you may have under applicable law or through your card issuer or financial institution.
11. Changes to This Refund Policy
We may update this Refund Policy as our services, billing practices, or legal requirements change.
The current version will be published on the Social Media IQ website with its applicable last-updated date.
12. Contact Us
Questions or refund requests may be directed to:
Social Media IQ
A service of BRIDGE IQ, LLC
Las Vegas, Nevada
Website: socialmediaiq.co
Email: help@socialmediaiq.co