Privacy Policy

How Social Media IQ protects the information used to deliver your analytics.

Last Updated: September 30, 2026

This Privacy Policy explains how Social Media IQ, a product and service operated by BRIDGE IQ, LLC, a Nevada limited liability company (“BRIDGE IQ,” “Social Media IQ,” “we,” “us,” or “our”), collects, uses, stores, and protects information when you visit our website, create an account, purchase a subscription, connect a social media account, or use the Social Media IQ service.

By using Social Media IQ, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We collect information necessary to operate Social Media IQ, manage customer accounts and subscriptions, provide social media analytics, maintain security, and support our customers.

Depending on how you use Social Media IQ, this may include:

Account Information

  • Name
  • Email address
  • Account credentials
  • Subscription plan and account status
  • Account and service preferences

Billing and Transaction Information

  • Subscription plan
  • Billing status
  • Purchase and renewal information
  • Transaction identifiers
  • Payment status

Payment card information is processed by our third-party payment processor. Social Media IQ does not require customers to provide complete payment card information directly to us through ordinary account or support communications.

Technical Information

  • IP address
  • Browser and device information
  • Login and authentication activity
  • Security and diagnostic information
  • Service usage and application activity
2. Information From Connected Social Media Platforms

Social Media IQ allows customers to connect supported third-party social media accounts and resources.

When you authorize a connection, we may receive information made available through the third-party platform’s APIs and the permissions you approve.

For Facebook connections, this may include information necessary to:

  • Identify Facebook Pages you are authorized to manage.
  • Identify the Page you choose to connect to Social Media IQ.
  • Retrieve Page performance and engagement information.
  • Retrieve audience and follower metrics made available through the API.
  • Retrieve content and video performance information.
  • Retrieve Page Insights and related analytics data.
  • Maintain and validate the authorized connection.

Social Media IQ only requests permissions reasonably necessary to provide supported functionality.

We do not use your Facebook authorization to publish content, send messages, manage advertising, or modify your Facebook Page unless such functionality is separately introduced, clearly disclosed, and authorized by you.

3. Facebook Permissions

Social Media IQ’s Facebook integration may request permissions including:

  • pages_show_list
  • pages_read_engagement
  • read_insights

These permissions allow Social Media IQ to identify Pages you are authorized to access and retrieve information required to generate the reports and analytics available through the Service.

Permissions requested by Social Media IQ may change if supported functionality changes. Any additional permissions will be requested through the applicable authorization process.

4. How We Use Information

We may use information collected through Social Media IQ to:

  • Create and maintain customer accounts.
  • Authenticate users and protect account access.
  • Process and administer subscriptions.
  • Connect authorized social media accounts and Pages.
  • Retrieve authorized social media data.
  • Generate reports, metrics, trends, analytics, insights, and recommendations.
  • Maintain and troubleshoot social media connections.
  • Provide customer support.
  • Monitor service reliability and performance.
  • Detect, investigate, and prevent unauthorized access, abuse, fraud, or security incidents.
  • Maintain records necessary for billing, security, compliance, and service administration.
  • Improve Social Media IQ and its functionality.
  • Comply with applicable legal obligations.

We do not use access to a connected Facebook Page to access unrelated Pages that you have not selected for connection to Social Media IQ.

5. How Social Media Data Is Used

Information obtained from connected social media platforms is used to provide the Social Media IQ service to the customer who authorized the connection.

This information may be processed to calculate or display metrics, trends, comparisons, content performance, audience activity, engagement, video performance, insights, classifications, and recommendations.

Social Media IQ does not sell information obtained through Facebook or other connected social media platforms.

We do not use connected social media data to build advertising profiles for sale to third parties.

6. Access Tokens and Connection Credentials

Connecting Social Media IQ to a third-party platform may require access tokens or similar authorization credentials.

These credentials allow Social Media IQ to retrieve information that you have authorized the Service to access.

Social Media IQ applies technical safeguards designed to protect stored connection credentials, including encryption where appropriate.

Access tokens and similar credentials are not intended to be displayed publicly or exposed through ordinary customer-facing reports.

If an authorization becomes invalid, expires, is revoked, or otherwise cannot be used securely, Social Media IQ may require you to reconnect the applicable account or Page.

7. Payment Processing

Social Media IQ uses third-party services to process subscription payments.

Payment processors may collect and process information necessary to authorize transactions, manage recurring payments, prevent fraud, and comply with financial and regulatory requirements.

Their handling of payment information is governed by their respective privacy policies and contractual obligations.

Social Media IQ receives information necessary to determine the status of your subscription but does not need to independently store your complete payment card number to provide the Service.

8. Cookies and Similar Technologies

Social Media IQ may use cookies and similar technologies to:

  • Maintain authenticated sessions.
  • Remember account or service preferences.
  • Protect accounts and prevent unauthorized access.
  • Maintain application functionality.
  • Understand website and service performance.

Some third-party services used by Social Media IQ may also use cookies or similar technologies subject to their own policies.

You may be able to control certain cookies through your browser settings. Disabling essential cookies may prevent portions of Social Media IQ from functioning properly.

9. How We Share Information

We may share information with service providers when reasonably necessary to operate Social Media IQ.

These may include providers supporting:

  • Website and application hosting.
  • Cloud infrastructure.
  • Payment processing.
  • Email and customer communications.
  • Security and fraud prevention.
  • Analytics and application monitoring.
  • Customer support.

Service providers are permitted to process information only as appropriate for the services they provide to us and subject to applicable contractual and legal requirements.

We may also disclose information when reasonably necessary to comply with applicable law, legal process, court orders, governmental requests, protect legal rights, investigate fraud or security incidents, or protect users and the Service.

We do not sell personal information or connected social media data.

10. Data Retention

We retain information for as long as reasonably necessary to provide Social Media IQ, maintain customer accounts, fulfill contractual obligations, protect the Service, comply with legal requirements, resolve disputes, and maintain appropriate business records.

Different categories of information may have different retention periods.

Information associated with an active social media connection may be retained while necessary to provide the applicable reports and analytics.

When an account or social media connection is disconnected, deauthorized, terminated, or deleted, associated information will be deleted or de-identified according to our applicable retention requirements, technical processes, legal obligations, and third-party platform requirements.

Information that must be retained for legitimate legal, accounting, fraud-prevention, security, or compliance purposes may be retained for the period reasonably required for those purposes.

11. Disconnecting Facebook

You may disconnect your Facebook connection from Social Media IQ using the available connection-management functionality.

You may also revoke Social Media IQ’s authorization through Facebook where Facebook provides that functionality.

Disconnecting or revoking authorization prevents Social Media IQ from continuing to retrieve Facebook data using that authorization.

Certain historical information may remain temporarily where necessary for account administration, security, legal compliance, or completion of a valid deletion process.

12. Data Deletion Requests

You may request deletion of personal information and data associated with your Social Media IQ account, subject to applicable legal and operational retention requirements.

Facebook users may also request deletion of information associated with their Facebook authorization.

Instructions for submitting and processing these requests are available on the Social Media IQ Data Deletion page.

When a valid deletion request is received, we will delete or de-identify applicable information unless retention is required or permitted by law, necessary for security or fraud prevention, or otherwise required to meet legitimate legal obligations.

13. Data Security

Social Media IQ uses reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include authentication controls, access restrictions, encryption, session controls, security monitoring, and other safeguards appropriate to the information being processed.

No Internet-connected system or method of electronic storage can be guaranteed to be completely secure.

14. Your Choices and Rights

Depending on your location and applicable law, you may have rights concerning your personal information, including the right to request access, correction, or deletion of certain information.

You may also:

  • Update certain account information.
  • Cancel your subscription.
  • Disconnect an authorized social media account or Page.
  • Revoke third-party platform permissions through the applicable platform.
  • Request deletion of eligible information.
  • Contact us with privacy questions or concerns.

We may need to verify your identity before processing certain privacy or deletion requests.

15. Children’s Privacy

Social Media IQ is intended for business and professional use and is not directed to children under 13.

We do not knowingly collect personal information from children under 13.

If we become aware that information from a child under 13 has been collected in violation of applicable law, we will take appropriate steps to delete it.

16. Third-Party Services

Social Media IQ integrates with or relies upon third-party services, including social media platforms, payment processors, hosting providers, and other technology providers.

This Privacy Policy governs Social Media IQ’s handling of information. It does not govern information independently collected or processed by third parties through their own websites, applications, or services.

Your interactions with those services are also subject to their respective privacy policies and terms.

17. Changes to This Privacy Policy

We may update this Privacy Policy as Social Media IQ evolves, applicable laws change, or third-party platform requirements are updated.

The current version will be published on the Social Media IQ website with the applicable last-updated date.

If a change materially affects how we handle information, we may provide additional notice where appropriate or legally required.

18. Contact Us

Questions, concerns, or requests regarding this Privacy Policy or Social Media IQ’s handling of information may be directed to:

Social Media IQ
A service of BRIDGE IQ, LLC
Las Vegas, Nevada
Website: socialmediaiq.co
Email: help@socialmediaiq.co