Last Updated: October 1, 2026
This Cancellation Policy applies to subscriptions purchased for Social Media IQ, a product and service operated by BRIDGE IQ, LLC, a Nevada limited liability company (“BRIDGE IQ,” “Social Media IQ,” “we,” “us,” or “our”).
By purchasing a Social Media IQ subscription, you agree to this Cancellation Policy in addition to our Terms & Conditions, Payment Policy, and Refund Policy.
1. Canceling Your Subscription
You may cancel your Social Media IQ subscription at any time.
Cancellation prevents your subscription from automatically renewing for another billing period.
To avoid your next recurring charge, your cancellation must be completed before your next scheduled renewal payment is processed.
2. Access After Cancellation
When you cancel a paid subscription, your cancellation will generally take effect at the end of your current paid billing period.
You may continue to access the features included with your subscription through the remainder of that billing period, provided your account remains in good standing.
At the end of the paid billing period, access to subscription-based Social Media IQ features will end unless you reactivate or purchase another subscription.
3. How to Cancel
Customers may cancel their subscription through the subscription or account-management options made available by Social Media IQ.
If you are unable to cancel your subscription through your account, contact us at help@socialmediaiq.co for assistance.
When contacting support, use the email address associated with your Social Media IQ account so we can identify the appropriate subscription.
For your security, do not send passwords or complete credit or debit card numbers by email.
4. Automatic Renewal
Social Media IQ subscriptions automatically renew until canceled.
If your subscription has not been canceled before the next renewal payment is processed, your payment method may be charged for the next billing period.
Canceling after a renewal charge has been processed does not automatically reverse or refund that charge.
Refund requests are handled according to the Social Media IQ Refund Policy.
5. No Cancellation Fees
Social Media IQ does not charge an additional fee simply for canceling a subscription.
Cancellation stops future renewals in accordance with this policy.
6. Refunds After Cancellation
Canceling your subscription does not automatically entitle you to a refund for the current billing period or previous subscription charges.
Social Media IQ generally does not provide prorated refunds for unused portions of a monthly subscription.
Billing errors, duplicate charges, unauthorized transactions, and other refund requests will be reviewed according to our Refund Policy.
7. Failed or Past-Due Payments
If a recurring subscription payment cannot be successfully processed, Social Media IQ may suspend access to some or all subscription features while the payment issue remains unresolved.
We or our payment processor may attempt to process the payment again or request updated billing information.
Failure to resolve an outstanding payment may result in suspension or termination of the subscription.
8. Social Media Connections After Cancellation
When your paid Social Media IQ subscription ends, Social Media IQ may disable access to reports and stop retrieving new information from connected social media accounts.
Cancellation of your Social Media IQ subscription does not itself delete or deactivate your Facebook account, Facebook Page, or other third-party account.
You may separately disconnect or revoke Social Media IQ’s access to a connected third-party platform.
Information associated with your Social Media IQ account will be handled according to our Privacy Policy and Data Deletion procedures.
9. Account Deletion Is Separate From Cancellation
Canceling a subscription and deleting an account are different actions.
Cancellation stops future subscription renewals but does not automatically constitute a request to delete your Social Media IQ account or associated data.
If you want your account and eligible associated information deleted, follow the procedures provided on our Data Deletion page.
Certain information may be retained where required or permitted for legal, accounting, security, fraud-prevention, or compliance purposes.
10. Reactivating a Subscription
Where available, you may reactivate a canceled subscription or purchase a new Social Media IQ subscription.
Access following reactivation will depend on your current subscription status and the plan selected at that time.
Social Media IQ does not guarantee that discontinued plans, pricing, features, or promotional terms will remain available when a subscription is reactivated.
11. Changes to This Cancellation Policy
We may update this Cancellation Policy as our subscription services, billing practices, or legal requirements change.
The current version will be published on the Social Media IQ website with its applicable last-updated date.
12. Contact Us
Questions or requests for assistance with cancellation may be directed to:
Social Media IQ
A service of BRIDGE IQ, LLC
Las Vegas, Nevada
Website: socialmediaiq.co
Email: help@socialmediaiq.co