Last Updated: October 1, 2026
Social Media IQ, a product and service operated by BRIDGE IQ, LLC, is designed with the protection of customer accounts, information, and connected social media data as a core operating principle.
We maintain administrative, technical, and organizational safeguards designed to protect information from unauthorized access, misuse, loss, alteration, or disclosure.
1. Account Protection
Access to Social Media IQ requires authentication, and access to customer information is restricted to authorized users.
Customers are responsible for maintaining the confidentiality of their account credentials and should notify us promptly if they believe their account has been accessed without authorization.
Social Media IQ will never ask you to provide your account password through ordinary email or support communications.
2. Data Protection
We take reasonable measures to protect customer information throughout its use within Social Media IQ.
Access to customer information is limited according to legitimate business and service requirements. We also seek to limit the information we collect and retain to what is reasonably necessary to operate, secure, support, and improve the Service and meet applicable legal obligations.
No Internet-connected service can guarantee absolute security. We continually evaluate our practices as Social Media IQ, technology, and applicable requirements evolve.
3. Connected Account Privacy
When you connect a supported social media account to Social Media IQ, the connection is established through the authorization process provided by the applicable platform.
Social Media IQ does not require your Facebook password to connect your Facebook Page.
We request access only to permissions and information reasonably necessary to provide supported Social Media IQ functionality.
Customers remain in control of their third-party accounts and may disconnect Social Media IQ or revoke applicable permissions through available account and platform controls.
4. Responsible Use of Social Media Data
Information obtained through a connected social media platform is used to provide Social Media IQ analytics, reports, insights, and related functionality to the customer who authorized the connection.
We do not sell information obtained through connected social media accounts.
We do not use connected social media data to create advertising profiles for sale to third parties.
Our collection, use, retention, and deletion of information is further described in our Privacy Policy.
5. Customer Data Access
Social Media IQ is designed to keep customer accounts and information appropriately separated.
Customers are provided access to information associated with their authorized Social Media IQ account and connected resources.
We restrict access to customer information by our personnel and service providers to circumstances where access is reasonably necessary to operate, maintain, secure, support, or comply with legal requirements related to the Service.
6. Payment Security
Subscription payments are processed through third-party payment processing services.
Social Media IQ does not require customers to provide complete payment card numbers through ordinary support communications.
Payment processors maintain their own security and compliance programs and process payment information according to their applicable policies and obligations.
7. Third-Party Services
Social Media IQ relies on selected third-party platforms and service providers to deliver certain functionality.
Where third parties process information on our behalf, we seek to use reputable providers appropriate to the services being performed and limit information sharing to what is reasonably necessary for those services.
Third-party platforms may also maintain their own independent security and privacy practices.
8. Data Retention and Deletion
We retain information only for as long as reasonably necessary to provide Social Media IQ, administer customer accounts, maintain appropriate business records, protect the Service, and meet applicable legal and compliance obligations.
Customers may disconnect supported social media accounts and request deletion of eligible account information.
Additional information is available in our Privacy Policy and Data Deletion procedures.
9. Security Responsibilities
Security is a shared responsibility.
Customers should protect their Social Media IQ credentials, maintain appropriate security on their email and connected social media accounts, use trusted devices and networks, and notify us promptly of suspected unauthorized activity.
You should never send passwords or complete payment card information to Social Media IQ by email.
10. Reporting a Security Concern
If you believe your Social Media IQ account has been compromised or you have identified a potential security or privacy concern involving our Service, please contact us promptly.
Please provide enough information for us to understand and investigate the issue, but do not include passwords, complete payment card numbers, access credentials, or other unnecessary sensitive information in your message.
Security concerns may be reported to:
Social Media IQ
A service of BRIDGE IQ, LLC
Las Vegas, Nevada
Website: socialmediaiq.co
Email: help@socialmediaiq.co
11. Changes to Our Security Practices
We may update this Security information as Social Media IQ, applicable requirements, and our security and privacy practices evolve.